Because of the Bad Weather Just After New Year’s Day

Because of the bad weather just after New Year’s Day, we spent three days trying to get back from Hawaii. The trip to Hawaii was wonderfully restful; the return trip beginning the Friday after New Year’s Day was not a positive experience. Three years ago, bad weather stranded us at Newark airport for two days and we never made it to Hawaii; this time I was wondering when we would get back to New York.

Being stranded in Hawaii can really not be considered a negative. Being stranded in the Portland and Minneapolis airports doesn’t have the same tropical feel. Our return trip from Hawaii had as its only scheduled stop, a change of planes in Portland. Shortly before we arrived in Portland, the connecting flight to New York was canceled because of bad weather airport conditions at JFK. The snow had stopped a day earlier but JFK was having continuing problems which seemed to affect some airlines more than others. Now, we all understand that delays can happen; however, the fact that it took three hours trying to find an airline representative to talk to, including standing on a long line before we could get any rerouting help is not my idea of good customer service. There wasn’t even an airline representative at the gate when we disembarked in Portland, though many passengers were affected.

The initial rerouting had us staying in Portland from late Friday until Tuesday. I followed up with the airline on the phone (an 8 hour experience from start to finish) and we were given an alternative where we would arrive in Philadelphia on Sunday evening. The alternative involved flying from Portland to Minneapolis and subsequently flying from Minneapolis to Philadelphia, at which point I would rent a car to drive back to New York. We made it almost on time to Minneapolis and prepared to embark on the flight to Philadelphia. Minneapolis at the time had a temperature of -10 Fahrenheit and we had no clothes that would keep us warm or semi-warm if we needed to go outside. Somehow a sweatshirt really doesn’t serve the purpose when the climate is in negative numbers.

Getting onto the plane in Minneapolis took 3 hours longer than we expected, and then the surprise happened. The bathroom water lines had frozen and first needed to be thawed before we could take off. It never happened. First we just sat on the plane for an additional hour; then we were asked to leave the plane so that the temperature in the plane could be increased as much as possible. Another two hours later and there was the announcement that this hadn’t worked, and that another plane would soon be available. Two hours later we were able to get onto the replacement plane. And more than seven hours later than originally scheduled, we landed in Philadelphia. Add another 30 minutes waiting for the luggage, and at 12:40 AM we were set to leave the airport. Now, a snow storm is clearly an act of god and not under the control of the airlines; however, letting water lines freeze at -10 degrees is clearly a mistake of the airline. They had to know that subzero temperatures impacts water. And yet there were no consequences for the airline.

Because we landed so late in Philadelphia and it was very foggy besides, we didn’t try to drive to New York in the middle of the night. We rented a car, stopped at a local hotel, and the next morning after breakfast drove to New York.

Safety needs to come first in air travel and I would never argue that a flight should take place if that safety would be compromised. But in a difficult situation, the absence of customer service makes the situation all the worse. The lack of airline agent support in Portland, the lack of proper plane preparation in Minneapolis made a difficult situation much more unpleasant and ultimately more costly and time consuming. Shouldn’t more of this burden be carried by the airlines? And I know that some airlines did better than others. Those that did better, and the airports that did better, should be recognized and those that didn’t should face the consequences. Outcomes assessment has an important role outside as well as inside of education.

Hurricane Rhetoric

On Saturday just before Hurricane Irene hits Long Island, I venture, very early in the morning, into the local supermarket to make sure I have extra bread at home.  My food passions are dark chocolate and good bread and if I’m going to be stuck at home, I may as well have the necessary comfort foods.  As I am waiting to pay, there is a middle age man nearby loudly complaining and getting a sympathetic response from those around him.  The complaint is in regard to the technological progress we have made in this man’s lifetime and before, and the fact that we have not yet learned how to tame the weather.  And the bottom line of the rhetoric is that we are no better off in regard to Mother Nature then we were 50 or 100 years ago.

My goal that Saturday morning was to do what I needed to do in terms of getting ready.  I was anxious to get back home to move the deck furniture into the garage and therefore I chose not to enter the conversation. In reality, it’s not my style to enter into someone else’s conversation, especially given I didn’t know the man doing most of the talking nor did I know the individuals that were now also part of the conversation.

On the Thursday before Hurricane Irene hits Long Island, our president convened the first of a series of meetings to coordinate the University’s efforts in regard to Hurricane Irene, and it is clear that much work has already been done.  We are fortunate that the fall semester doesn’t start until the Tuesday after Labor Day, and therefore there is only a small minority of our students on campus. Nevertheless, we spend considerable time reviewing measures to ensure the safety of the students on campus, we review communications to all members of our community, we review facilities and we talk through that all contingency plans are in place.  We listen to all the latest weather briefings and we are clearly well prepared.  Subsequently, we also use our emergency communication procedures to reach out to our entire community via phone calls, text messages, as well as our website, Facebook and Twitter. 

Listening to the Mayor of New York, and the County Executives of Long Island’s Nassau and Suffolk counties, it is clear that careful planning for all likely contingencies has taken place throughout the area ( and throughout the entire east coast ).  I don’t remember any other time in my lifetime when area mass transit as well as all local airports were all shutdown and closed. And Broadway being dark for weather related reasons for two days is also another first as is the mandatory evacuation of substantial areas on Long Island and in New York City. Safety concerns were clearly a top priority.

But the key to all this careful preparation is the much more precise knowledge we have in regard to hurricanes, and the much more sophisticated technology we have to reach out to members of our university communities as well as the larger area communities.  Our tracking of storms is impressive and together with proper planning, the much more sophisticated communications capability makes an enormous positive difference, especially in terms of safety.  We also have much more information available much more quickly to assess and respond to what has happened.  Mother Nature hasn’t changed but we have—thanks in great measure to technology.  

Creeping Commentary

My expertise is in education and I have tried hard to keep my blog focused on just that topic.  I know from reading other blogs that many authors feel qualified and empowered to comment on almost any imaginable topic.  These authors are certainly empowered, they certainly have the right, and for the most part they write well.  It’s just that the expertise isn’t there and therefore for me the comfort level isn’t there.  And yet, I am about to violate my own guideline and talk about an area where I certainly have strong feelings but limited technical expertise.

For the last few weeks, before or after the start of almost every meeting and often also during casual conversation, colleagues have been talking about the new airport screening/scanning devices and the manual “pat down” alternative.  Major newspapers and national news broadcasts are continuously focused on airport security.  Invasion of privacy (both high tech and low tech) is a recurring theme.  And righteous indignation is the usual tone.  Even in casual conversation with friends and neighbors, the same topic keeps coming up.  Perhaps the additional holiday related travel is the reason.  Perhaps a few YouTube videos are the reason.   Perhaps it is the discomfort with what the screening device makes visible or what a “pat down” feels like.  And perhaps we are also encountering a fear of big brother.

I have just recently flown to Hawaii and will be flying to Hawaii again before the end of the year.  Airports don’t thrill me and standing on line waiting for a security screening while at the same time removing my shoes, my belt, and taking my computer out of my carryon bag, thrills me even less.  I imagine we would all agree that airport check-ins don’t quality as a wonderful experience.  But I do place a premium on being safe.  If that safety involves being scanned, I will willingly go through the scanner.  A “pat down” for me is not as desirable or comfortable but if that is the only “safe” alternative, I will comply and accept that alternative.

In a world where unfortunately there are some individuals who are crazy or misguided, we need all the help we can get to prevent their misdeeds from happening.  I would rather have some uncomfortable moments during check-in and a safe flight than an alternative which makes for a more pleasant check-in with much more vulnerability. In the trade-off between safety and comfort, knowing that “all of the above” is not an option, I will always opt for safety.

I feel better for having written this blog; however, my next blog will get back to a focus on education.